Grow your brand image and boost your sales with the creation of your personalized website

Are you looking to update your site and make changes to your content? You can do all this, and more, at your admin dashboard!

We sent you the link to your admin dashboard during the final stages of your website process. If you lost this email, just contact our Customer Service Team and they will respond within 24 hours.  

On your admin dashboard login page, you will be asked to provide your username and password, which we sent to you when your site was launched. Be careful not to add any spaces before or after your password. The space will be counted as a character and your password will be considered incorrect. It is also important not to mistake I (upper-case i) for l (lower-case L), or O (upper-case o) for the number 0.

Once you’ve logged in, you have access to your admin dashboard where you can make all the changes you want.

To learn how, go to the bottom of your homepage.

Here, you will find video tutorials on how to use all the different available features such as modifying a text, classifying photos, and more.

To get started, click on your admin dashboard link and log in. If you have lost your login details, contact Customer Service.

If you experience any difficulty, our Customer Service Team would be pleased to help you.

Also known as admin codes, your website’s access codes let you open the admin dashboard at the back end of your site.  From this interface, you’ll be able to make any desired changes to your website’s text and visuals.

Once your website has been launched, your web project manager will email you your access codes. These consist of your username and password.

If you have lost these codes, just contact our Customer Service Team. Access codes will be emailed and can only be resent to the contract signatory.

Please note that for the sake of security, we cannot fulfill requests to modify assigned passwords.

1) Reference documents

When you meet with your customer sales representative, you will need to provide the following:

• Your banking information
• Your logo
• Photos you’d like to include on your website. If needed, our webmasters can use standard stock photos.

You will also need to specify:

• which graphic template you’ve selected
• your desired colours
• your customer catchment area
• a description of your company and services.

This information will help your web project manager compile a draft of your specifications.

2) Approval of specifications

A web expert will be assigned as your web project manager. This will ensure that you have access to ongoing support all the way through to your website launch.  Your web project manager’s role is to make sure that all specifications meet your expectations.

Together you will:

• confirm your chosen products and graphic elements
• approve suggested keywords from our SEO experts
• proceed with the website creation process.

3) Website creation

Our webmasters create your website based on the information and approved specifications you provided to your web project manager. To boost your site’s traffic, they will also incorporate SEO optimized images and copy, created by our team of copywriters.  Quality control will then inspect the finished website to confirm that it complies with all approved specifications.

4) Your website goes live!

Once we have finished creating your site, you will receive an automated email.  Here you will find your website address, as well as the access codes you need to log into your admin dashboard.  If we do not hear from you within 5 days of sending this email, we will assume that you are happy with your website and all its elements. At this point, your website will be published and viewable to online visitors.

If you notice any inconsistencies between your specifications and the validation site, please contact your web project manager during the 5-day validation period.

If you wish to change your website content after it goes live, you can do so via your admin dashboard or by contacting our Customer Service Team. (See the section, How do I access my admin dashboard?)

5) After your website launch…

• SEO: your SEO campaign will start once the site has been published.
  Please note that our guaranteed number of visits will occur gradually within the first few months of your site going live. Generally, it takes about four to six months before you start to notice results. From there, your visibility will continue to grow, and most clients reach their desired level of traffic within the first year.
• Statistics: In addition to letting you review and modify your web pages (text, visuals, etc.), your admin dashboard has a Statistics Section where you can access all your site’s statistics.  Here you will be able to track the location of the Internet users who visit your website, and see which pages draw in the most visitors. 
• Courtesy Visit:  Three months after your website launch, your account manager will visit and provide training on how to use the different elements of your admin dashboard.

Upon signing the contract, the entire website creation process tends to take eight weeks.

Make sure you check your emails regularly!  We’ll be contacting you by email to validate each step.

At any time, our Customer Service Team is available to answer any questions or to help you reach your web project manager.

This is what you own:

All elements pertaining to your service, such as text, visuals, domain names, and email addresses. Linkeo has created these elements for you. As such, for the duration of your contract, you remain the sole owner, while Linkeo is the manager.

This is what Linkeo owns:

The software that lets you display your site and make content adjustments on the admin dashboard is the creation and property of Linkeo. Upon termination of Linkeo's services, no copies of the software or site source codes will be transferred to the customer.

How can I retrieve the elements I own?

Site Content (logos, photos, text, etc.)

Our Customer Service Team can send you all elements by email (in a compressed file format), as soon as you have paid for your services in full. To receive your elements, simply send your request to service@linkeo.net

Domain Names

In order to go live, your Linkeo site must be hosted on a domain name.  The domain name(s) will be defined upon signing the contract. These can be returned to you at the end of your contract, or earlier if you have completed your payment in full. To request your domain names, please write to our Customer Service Team.

Emails

The addresses that Linkeo has created for you are hosted on our internal mail server.  If you wish to keep them beyond the duration of our partnership, simply send a request to our Customer Service Team at service@linkeo.net.  We will provide you with the technical requirements you'll need to transfer email addresses to another host (DNS, MX, etc.).

Photos/Videos

The photos and videos that Linkeo made for you are hosted and available on YouTube.  You can easily obtain the URL (in the address bar of your browser) or the iframe code (Share button, then Embed, under the video) of the desired element.

Need to make a change to your website? If you want to change a photo, adjust your menu tabs, or add new contact information, you have two options:

Use your admin dashboard

Your admin dashboard is an intuitive tool that lets you make simple content changes quickly. You’ll be able to change a photo, create a gallery, add/replace text, insert a video or button, and more...

To access your admin dashboard, please refer to the section, “How do I access my admin dashboard?”

Contact our Customer Service Team

If you’re short on time, our Customer Service Team would be happy to make any changes to your website.

Just send us your request by email (preferred) at service@linkeo.net or call us at 1-844-254-6536. We operate Monday to Friday from 8:30 a.m. to 5:30 p.m.

Processing time may vary depending on the complexity of your request, but we strive to complete all desired changes within 48 hours.

Tip: The more precise your request, the easier it will be for us to process your request promptly.

If your site is still in its validation phase:

If you have just received the validation email from your web project manager and wish to make changes to your website, simply reply to this email and let us know what you would like us to do. We will process your request as quickly as possible after which point you will receive an updated version.

Please note that if we do not hear from you within 5 days of sending the validation email, the site will automatically go live.  Know that we create your final product according to your specifications and ensure rigorous quality control before publishing your website online.  That said, it will still be possible to modify your text and visuals after your site is launched. One caveat to remember is that all landing pages are essential for SEO, and any modifications to these pages can decrease visibility for your targeted activities.  This means that in a perfect world, you will review your site carefully and make your desired content changes before your site goes live.

Your site is live:

If your site is live, but not quite what you wanted, don’t worry, nothing is set in stone! You can make changes to your site at any time.

To do so, you can…

Log into your admin dashboard:

Here you can access your content (photos, galleries, text, etc.), and make any changes whenever you want.

NOTE: To access your admin dashboard, please refer to the section, How do I access my admin dashboard.

Contact our Customer Service Team to request your desired changes:

We recommend that you email our representatives a detailed description of all changes to be made and we will fulfill your requests as promptly as possible.